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FAQ

Frequently Asked Questions


What is the best advice you can give?

Book early. The sooner you make your reservation, the better your chances of getting a rental that matches your preferences.


Is it better to make reservations online or by telephone?

Booking online is quick and easy. You can search all of our Beaver Creek vacation rentals and filter the results by property type, location, number of bedrooms and amenities. Availability is displayed in real time for every property. Additional discounts may be available by booking online, and special offers can be booked simply by entering a Promo Code. We do recommend you call our reservations line directly if you have a special request.


Where do I check-in and pick up my keys?

Check in onsite at the property’s front desk for The Borders Lodge and The Charter at Beaver Creek.

If you are staying in one of our private residences, you will find your arrival packet, including keys and information about your lodging, in a secure lockbox at the residence. Instructions on how to access the lockbox will be communicated to you prior to arrival.


What time is check-in/check-out?

The Borders Lodge

Check-in time at The Borders Lodge is 4:00pm. Check-out time is 10:00am.

The Charter at Beaver Creek

Check-in time at The Charter at Beaver Creek is 4:00pm.

Upon your arrival to Beaver Creek Resort, you are welcome to approach the front desk regarding the possibility of early check-in. If your unit is ready upon your arrival, we will be happy to check you in. However, early check-ins cannot be guaranteed.

Check-out time at The Charter at Beaver Creek is 11:00am.

You may call the Front Desk the morning of your departure to request a late check-out. The Housekeeping Department must have adequate time to thoroughly clean all units to prepare them for the next arrival. Upon check-out, you may check in luggage with the bell staff and use the health club and showers. Late check-outs cannot be guaranteed.

Private Residence Collection

Check-in time for private residences is 4:00pm. Check-out time is 10:00am.


What are your hours of operation?

The front desk at The Charter at Beaver Creek is open 24 hours a day.

The check-in desk at The Borders Lodge is located in The Lower Borders. Winter hours are 7:30am-8:00pm, Sunday through Thursday; and 7:30am-10:00pm on Friday and Saturday. Summer front desk hours are 8:00am to 8:00pm daily.


Where are you located?

The Resort Company
PO Box 5310
Beaver Creek, CO 81620

The Borders Lodge
1120 Village Road
Beaver Creek, CO 81620
Map & Driving Directions

The Charter at Beaver Creek
120 Offerson Road
Beaver Creek, CO 81620
Map & Driving Directions


How can I cancel my reservation?

To cancel a reservation, you must call us directly and speak with a Reservations Agent. Please note that cancellation fees may apply. To avoid cancellation fees, consider Vacation Rental Insurance.


What is Vacation Rental Insurance?

The purpose of Vacation Rental Insurance is to provide protection for travelers against the unique risks associated with travel. Many of these risks, such as trip cancellation and interruption, are not generally covered by any other insurance available to travelers. Learn more about the benefits of Vacation Rental Insurance.


Do you offer shuttle service from the airport?

We do not offer shuttle service from the airport to our properties. However, our Concierge can assist with airport transfers for your group with a local provider.


Do you accommodate pets?

No. It is a policy established by the Beaver Creek Resort Association that dogs are not allowed into the resort area of Beaver Creek. Out of respect for our owners and guests with allergies, we do not allow pets of any kind in any of our units at The Charter at Beaver Creek.

Service dogs are permitted to accompany guests with disabilities in accordance with ADA regulations.

If you plan to travel with a pet, contact our Concierge before you arrive for information on local kennels and to arrange for pet-boarding services during your stay.


Have more questions? Contact us.

If you have additional questions that are not addressed on our site, please call or write us.

The Resort Company by Wyndham Vacation Rentals
PO Box 5310
Beaver Creek, CO 81620
1.800.525.1123
Info@TheResortCompany.com

The Borders Lodge
1120 Village Road
Beaver Creek, CO 81620
1.800.846.0233 | 970.926.2300

The Charter at Beaver Creek
120 Offerson Road
Beaver Creek, CO 81620
1.800.525.6660 | 970.949.6660

Private Residence Collection
1.800.846.0233 | 970.926.2300

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Contact Us

Beaver Creek Administrative Office:
120 Offerson Road
Beaver Creek, CO 81620
Toll Free:

Email: BeaverCreek.Reservations@WynVR.com

 
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© 2012 Wyndham Vacation Rentals North America, LLC. Wyndham Vacation Rentals and related marks are registered trademarks and/or service marks in the United States and internationally. All rights reserved.
Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Price includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Price are based in U.S. dollars (USD), and do not include tax. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount, or coupon. Other restrictions may apply. Offer void where prohibited by law.