Wedding Planner – Kimberle Rupert
I want to thank you and your entire hotel staff for an amazing wedding weekend....again! I have never ever felt let down by anyone on your team and this past weekend, again, you surpassed your best! There is not a valet there that does not do a perfect job. Your front desk team is beyond any 5-star staff person and all of you deserve major thanks for every tiny little thing that you did to make sure that this wedding group had an amazing experience. The welcome reception service was outstanding and the team that evening was FUN and on top of every little thing. It is rare in this day and age that expectations can be exceeded....especially when you have seen it all before....and yet, each time I host an event there, whether wedding or corporate, The Charter staff led by YOU, continue to simply amaze me! THANK YOU all from the bottom of my heart and please know that I appreciate the help, the smiles, the words and brief conversations that let me get to know everyone just abit more, and for the support and effort that goes into making The Charter more than 5-star, it makes The Charter HOME. And there is NO PLACE LIKE HOME!
“Your Catering & Group Sales Manager made the entire experience extremely easy and she was very helpful with every request and question that I had. She quickly responded to all of the emails that I sent her, and was very professional and outstanding with her customer service. I much preferred her to many of the contacts that I had at the location that my wedding reception took place; she was much more responsive and had a much better idea as to what was going on, and again, she was extremely professional. I would highly recommend the Charter to anyone who wanted to organize a small or a large party.”
Elizabeth & Robert
Your Catering & Group Sales Manager was absolutely wonderful to work with. With all of the different people I had to deal with during my wedding,she was by far one of the most professional and accommodating. She made our experience worry free throughout the entire planning process. Myself and my family truly appreciate all of her efforts and want to give her a huge THANK YOU!!!
Amy & Cory
Your Catering & Group Sales Manager was incredibly gracious and helpful with everything I needed and was always available when I needed her or had a question. Our experience was incredible! Thank you!
I noticed that The Charter has EXCEPTIONAL service! This is rare for a lot of mountain resorts. A lot of times resorts have great intentions and nice people but it ends at that. I have to say almost everybody from your valet and front desk to the wait staff went above and beyond. I think The Charter is a good fit for my group, not as stuffy and oddly formal like the other locations, but nice and comfortable.
I would like to recognize the Sales Department for being pro-active and creative; the entire Bell/Valet staff for their amazing kindness, quickness and great amazing attitudes; Front Desk, Scott especially for jumping in to help during a bit of a trauma and for being gracious and exact. Kimberly, Kay Schneider, Lisa Misakian and the rest of the staff at The Charter made this experience a complete success for our company. There were no glitches or problems, but if there had been, I know they would have handled in a flawless fashion. Thanks to you all!
Kay Schneider was an absolute pleasure to work with and had an obvious focus on customer service and satisfaction as her number one priorities. She always tried to figure out a way to say "yes" and the event came off flawlessly. My guests were all very pleased with the lodging at The Charter as well.
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