Guest & Owner Services
How does ResortQuest's On-demand Shuttle Service Work?
ResortQuest provides Shuttle Service for owners and guests at all our managed properties in Breckenridge Our on-call, door-to-door service operates daily from 8am – 11pm. One simple call to our dispatch office is all it takes! We will deliver owners and guests to any location on the mountain and within the Town limits.
We are proud of our shuttle service! Survey results have proven that guests do choose (and return to) ResortQuest because of the unique on-demand, door-to-door service. This amenity truly sets apart from the competition.
What Check-in & Concierge Services do ResortQuest Breckenridge & Keystone Offer?
The Main Street Station and River Mountain Lodge front desks are open 24-hours per day, year round. Our Keystone office is open from 9am-4pm daily, with longer hours in-season.
In the event that an owner or guest has not checked-in before the desk closes for the day in Keystone, secure entry codes for the after-hours lockbox are provided with each guest's check-in material. The guest simply uses the phone along-side the lock-boxes to call our after-hours answering service who will issues the code to the lock-boxes. Our security services and/or Manager on Duty are additionally available to help!
All of our guests and owners have access to a dedicated team of experienced concierge based at our Main Street Station reception center. Our Property Services and Front Desk teams additionally assist with inquiries in the event that the concierge is assisting other customers.
What Housekeeping Services Are Performed for a Paying Guest & for an Owner Stay?
ResortQuest Breckenridge & Keystone is committed to preserving the beautiful environment we call home so that we can enjoy it for generations to come. We are proud to offer a Green Housekeeping and Recycling Program that allows you to do the same.
ResortQuest conducts the following Recycling and Green Housekeeping services for paying guests. Owners are responsible for final cleaning fees for owner and guest-of-owner stays, and for periodic deep cleaning, cleaning of flooring, upholstery, and specialty linens, etc.
- DEPARTURE HOUSEKEEPING SERVICE: After each guest departs, ResortQuest will perform a full clean of the unit, including full-replacement of linens, towels, paper products and amenity items.
- MID-STAY SERVICE: For guests staying 7 or more nights: In addition to your Daily "Refresh & Recycle" service, midway through your stay, your housekeeper will also change the linens, clean the bathrooms and kitchen, and thoroughly vacuum and dust the unit. If you stay more than 15 nights, we will conduct two mid-stay services.
What happens if a guest damages my unit?
ResortQuest inspects every vacation home after each guest's departure. Damages noted are reported promptly to management, and ResortQuest shall make reasonable efforts to recover the cost of any repair or replacement resulting from any such damage from the Rental Guests renting the unit.
- SECURITY DEPOSIT PROTECTION PLAN: ResortQuest Breckenridge & Keystone now offers a Security Deposit Protection Plan (SDPP). This plan will cost the guest $45 and will cover $500 worth of repairs. All guests are encouraged to purchase the SDPP during the reservation/booking process, then again at check in. If the guest chooses not to purchase the Security Deposit Protection Plan, a Security Deposit of $250 is required at check-in.
- ARRIVAL PAPERWORK: ResortQuest requires guests to provide a credit card imprint at check-in for incidentals and a damage deposit. Check-in paperwork states that "I agree that my liability for this bill is not waived and I agree to be held personally liable in the event that the indicated person, company or association fails to pay for any part of the full amount of these charges…" To avoid possible liability, guests are asked to note any damages to the property upon arrival.
The above noted preventative measures have proven to discourage theft and reduce the likelihood of damages and/or losses.