Frequently Asked Questions
Who is ResortQuest by Wyndham Vacation Rentals?
ResortQuest by Wyndham Vacation Rentals is one of the nation's leading vacation rental and resort real estate companies in North America. With a portfolio of nearly 7,000 properties in the United States.
Why use ResortQuest as my management company?
ResortQuest provides vacation rental owners with a single source for all of their property needs; from maintenance and housekeeping, to rental management. Known for friendly personalized service, we have local offices in each of our locations, giving our vacation owners the peace of mind that our experienced staff is taking the best possible care of their investment.
What will ResortQuest do for me?
ResortQuest will market and promote your home to perspective renters, take reservations and payments from guests, handle guest requests and complaints, hire and manage service providers, collect and remit sales tax, send monthly revenue statements and checks, and year end tax information. We have local professional staff on call to assist owners and guest 24 hours a day.
Does ResortQuest own rental property?
ResortQuest does not own any rental units so we do not compete with owners in placement of reservations we generate. Our focus is to serve you, our owner, and maximize your revenue.
What kind of marketing does ResortQuest do?
When you choose ResortQuest by Wyndham Vacation Rentals to manage your property, you are drawing on a vast network of marketing professionals devoted specifically and exclusively to vacation rentals. Your bottom line will benefit from our national and international reach.
These initiatives include:
- State of the art website with real time online booking capability
- Comprehensive e-mail and direct marketing campaigns to a database of over six million consumers
- Airline cooperative initiatives
- Strategic partnerships
- Local chamber campaign participation
- Production and distribution of marketing collateral
- Attendance of industry trade shows
- Variety of direct sales efforts
- Group marketing
What do the industry term 'wholesaler' and 'online travel agent' mean?
Wholesalers and online travel agents are third party distributors that market and package inventory to consumers and travel agents at many of our locations. Examples of these are Expedia, Orbitz, Travelocity, central reservation centers, and a variety of independent companies. In the past, wholesalers and online travel agents typically received 10% - 20% commission. Today, these agents demand upwards of 25% due to the competitive environment created by the internet.
What is ResortQuest doing to remain competitive on the Internet?
Over 85% of consumers will have researched their vacation online. Paid and sponsored keyword search positioning is critical to capture that potential guest's initial interest and ultimately lead them to make a reservation. We have key web team members who research key words and page tags to maximize our results on web searches.
How is the rental rate set?
Our goal is to maximize occupancy for each rental property booking at the highest dollar value the market will bear for a particular time period. Our in-depth analysis of competitor rates, industry trends, and economic climate come into consideration.
When do I get paid for my reservations?
You will receive monthly owner statements detailing revenue and expenses. Timing of payments from reservations will vary by market based on real estate regulations and/or market standards.
How do I book stays for myself or my guests?
There are a variety of ways; calling our reservations department, book directly through OwnerNet, and some locations provide a calendar.
How will you ensure my property is properly maintained?
Our local experienced staff is dedicated to the care and maintenance of your investment. In addition to the inspections that occur before reservations arrivals and after departures, our team has periodic security and maintenance checks that take place.
What happens if a guest damages my unit?
Housekeeping performs regular inspections to your unit in conjunction with guest arrival and departures. If we find anything missing or damaged, we will make every attempt to track the incident to a specific reservation.
What is OwnerNet?
OwnerNet is a 24/7 secure online service that allows you to view your monthly owner statements, future reservations, make reservations for yourself or your guest. Local news and major weather events will be periodically posted and vary by location.
What level of communication can I expect from you?
Each month we will send your owner statement itemizing revenue and expenses. Newsletters are also distributed from our local management team. This information ranges from ResortQuest news, events, reminder of services, and helpful articles pertaining to vacation rental and property ownership. Of course, your local management team will be communicating with you on a regular basis. Our job is to understand what level of service and communication you desire and make sure we provide it.
How do I enter the rental program?
Our local management will inspect your unit to ensure it meets quality standards. Upon inspection, we will advise you if anything needs to be done before it can be added to our rental program. At that point, you will be provided with a management agreement for your acceptance and signature. Learn more about what needs to be done to prepare your unit for rental.
Are you ready for a change to ResortQuest Property Management?
An exceptional property should be managed by nothing less than an exceptional property management company. Call (208) 726-6610 for more details or email Ann Sandefer today. We look forward to speaking with you!