Rental Management Program Frequently Asked Questions
Q. How will you set the rental rate?
A. Rental Rates are set between October and December each year, and are monitored and adjusted throughout the year on an ongoing and ‘as needed’ basis. For all properties – Homes, Villas & Cottages, we assign pricing based on Quality Ratings, the property's location & views as well as features, size and supporting amenities. Our goal is to maximize occupancy for each rental property, booking at the highest dollar value the market will bear for a particular week and month. Our in-depth analysis of competitor rates and spot checks on those throughout the year ensure that we keep our pricing in line with the competition. Our weekly analysis of booking patterns and adjustments to pricing ensure that we keep up with changes in the market demand.
Q. How do you ensure that I will not be “nickeled and dimed to death” with charges?
A. We offer a very extensive and cost effective annual contract that specifically addresses this problem. For a modest annual fee, Owners have the option of getting our “Minor Maintenance & Housewares Replacement Contract”. This contract covers parts and labor for a long list of generally used services. We subsidize the cost of this contract and know of no other in the industry that covers so much at such a fair cost. Please contact Michelle Lemmon to understand what is covered; you will see why we recommend it. In addition, we carefully monitor the cost of services provided by our competition, and strongly believe that we offer the best level of service at the best value.
Q. Can I limit the number of people occupying my unit?
A. Yes. We adhere to strict City of Isle of Palms limitations on the maximum number of renters per property, but as long as you remain at or below the approved level for your property, we will market your home or villa accordingly.
Q. How are the rental rates for my home set by RQ/WVR?
A. ResortQuest by Wyndham Vacation Rental’s has tremendous experience developing rates with the goal of maximizing your property’s revenue and occupancy potential. Sales, Marketing, and Revenue Management departments in Charleston work together towards this important goal. We are confident that you will find our resources, experience and knowledge in this area to be true market leaders. We understand that some owners may have different goals, and we will listen and work with you to meet your rental objectives.
Q. How will you ensure that my property is properly maintained?
A. Each property in our rental program is assigned a Property Manager and an Inspector to personally oversee housekeeping, maintenance, refurbishing and related services. Your property is inspected after departure by our very experienced staff.
Q. What level of communication can I expect from you?
A. Each month, we will send you a monthly statement along with a list of all advance reservations scheduled, a check for payment for reservations that departed in the previous month, and a rental statement itemizing the income and expenses. Occasionally, newsletters will be emailed from our management team. These include information ranging from ResortQuest news and area events, to reminders about services, to helpful articles pertaining to vacation rental management and property ownership. Of course, your Property Manager will be communicating with you on a regular basis. Should you need to contact us, your Property Manager will be your primary point of contact. Their job is to interface with you, to understand what level of service you want, and to make sure we are providing the management you desire.
Q. How can I make sure my property is available for a potential renter?
A. ResortQuest's website features a Homeowner Login page. Using this login, you can check your property’s availability 24 hours a day, 7 days a week. You can also use this tool to book stays for yourself or friends. In addition, our Front Desk and Reservations departments are open every day from 8am till 6pm, year round and are conveniently located in Ocean Park Plaza. They are always happy to provide up-to-date information on availability for Owners who would rather speak to a live person than use the website.
Q. Why shouldn’t I use the rental program run by the owner of the Island’s amenities?
A. We are able to devote 100% of our time looking after your best interests. Our only profit center is privately-owned lodging, so our management time is not spent planning new hotels or trying to maximize the revenue for our hotels or from our golf courses, meeting space, or restaurants (all revenue the operator does not have to split with the homeowner). Simply said, we don’t compete with you. We work for you. We do not restrict an Owner’s personal use in the summer months.
Our ability to produce occupancy is evidenced by years of success on the East Islands. Our company is the oldest and largest property management company in Charleston!
We have been serving homes and villas in this market over 32 years. Our secret is to exclusively focused on rental operations every day, year in and year out.
Q. How does ResortQuest by Wyndham Vacation Rentals maintain key security?
A. All Guests are told that unreturned keys will incur a lost key / re-keying fee. This reduces the number of keys issued and is very effective tool to insure that all keys are returned. All property keys are coded so that in the unlikely event that a key is lost, it is not identifiable as belonging to an address. Keys to your home are dispensed from the front desk, or mailed individually to guests pre-arrival in a unique envelope. Housekeepers are not given keys. Please note that we give you keys to your property and do not require you to check-in at the Front Desk when you arrived.
Should you have additional questions, please contact: