Charleston's Islands Staff Directory

Heidi Biggs
Reservations Manager
Office #: 843-768-5000 ext. 2278

Heidi is the daughter of a retired Coast Guard officer, and spent her formative years living all over the coastal United States. The family's home locations included NY, CA, TX, HI, RI, WA, and finally settling in SC during her junior year of high school, where she met her future husband, Scott. Aside from the three years spent in Ft. Bragg, NC during Scott's Army service, the couple has resided in Charleston for over 25 years. Heidi and Scott have two adult daughters, who also live in Charleston. The family has enjoyed owning several horses over the years, and currently cares for 2 aging dogs and 1 cat. Heidi started with the company in January 1996 when it was a small, locally owned operation called Ravenel Associates. Having worked as a housekeeper during her high school years, and raising small children at home, it was a fun change of pace to act as a Guest Service Agent and answer telephone calls about the islands. Over the years, she has worked through the ranks, becoming a Reservations Agent, then Assistant Reservations Manager, Revenue Manager, and lastly, the Reservations Manager she is today. She has seen the small, local company through the sale to East West Resorts, Gaylord Entertainment, ResortQuest, and Wyndham Vacation Rentals, and has learned a lot about the vacation rental management business in the process. She worked with software programmers to develop the local company's property management software and online booking module, and has served on several teams in the development of enterprise systems.


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Johns Island, SC 29455
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