Rental Management Program - Frequently Asked Questions
Frequently Asked Questions
Q. How will you set the rental rate?
Rental rates are set in April and May each year, and are monitored and adjusted throughout the year on an ongoing and 'as needed' basis. For all properties we assign pricing based on Quality Ratings (EVP, Platinum, Gold, Silver and Bronze), the property's location, features, size and supporting amenities. Our goal is to maximize occupancy for each rental property, booking at the highest dollar value the market will bear for a particular week and month. Our in-depth analysis of competitor rates and spot checks on those throughout the year ensure that we keep our pricing in line with the competition. Our weekly analysis of booking patterns and adjustments to pricing ensure that we keep up with changes in the market demand.
Q. Does ResortQuest "pool" reservations?
ResortQuest does not pool its reservations and wait to assign specific units to bookings until just before arrival. Because each property is individually owned, we feel it is in each homeowner's best interest to receive the reservations generated by their unit specifically. Each unit is represented individually on our website, which allows potential guests to evaluate and compare before selecting the property that they prefer.
Q. How can I maximize my rentals?
ResortQuest does its best to fill as many weeks as possible during the year; however, if you have the opportunity to refer someone to us to book your unit, or any other unit within our rental pool, we will be happy to commission you 10% if they make a reservation directly with us at the published nightly rate.
Q. How do you market your company, and specifically, how will you market my property?
At ResortQuest, we believe that effective marketing of your property is the key to our mutual success. Innovative and aggressive programs have been created to provide maximum exposure and revenue to your property. Our marketing resources are focused primarily upon the Internet, search engine placement, and electronic marketing. Our affiliation with other ResortQuest companies provides the additional resource of a large database of qualified repeat customers from which to draw and market. This asset is crucial in generating the maximum amount of rental dollars to your unit.
Q. How will you ensure that my property is properly maintained?
Each property in our rental program is assigned a Homeowner Representative to personally oversee refurbishing and related services. Your property is inspected after departure by our very experienced staff.
Q. What level of communication can I expect from you?
Each month, we will send you a rental statement itemizing the income and expenses as well as a check for payment for reservations that departed in the previous month. Occasionally, newsletters will be emailed from our management team. These include information ranging from ResortQuest news and area events, to reminders about services, to helpful articles pertaining to vacation rental management and property ownership. Of course, your Homeowner Representative will be communicating with you on a regular basis. Should you need to contact us, your Homeowner Representative will be your primary point of contact. Their job is to interface with you, to understand what level of service you want, and to make sure we are providing the management you desire.
Q. What level of control do you have over the access to my property?
All of our keys are coded so that if a guest loses one, it is not a security risk. The key tag does not show the address of the property. All keys are dispensed from our front desk; we do not mail them to guests nor will we leave them under the mat. Housekeepers are not given keys. Please note that we give you keys to your property and do not require you to check in at the front desk as we do not restrict owner usage even during peak winter months!
Should you have additional questions, please either email Judy Winterhalter or give her a call toll-free at 800-897-8161 or directly at 435-658-5655.