Rental Program Overview
The detailed and carefully mapped-out process of caring for rental properties has evolved over the years to assure quality standards for ResortQuest Park City’s owners and guests. Each component of this system has been meticulously designed to anticipate pitfalls and assure quality services for both owner and guest.
The Rental Management Program
ResortQuest provides vacation rental owners with a single source for all of their property needs; from maintenance and housekeeping to rental management and marketing. We make sure your home is properly cleaned and cared for around the clock, all year long. Should your home require maintenance from a leaky faucet to replacing a water heater, we are here day in and day out to ensure the job is done correctly and within budget.
Known for our friendly and personalized service, we have local offices in each of our locations, giving our vacation owners the peace of mind that our experienced staff is taking the best possible care of their property. Our Management Team is available to recommend ways to increase revenues, help coordinate deliveries, assist in making your reservations, review your monthly statement for accuracy, and make your vacation home ownership enjoyable and hassle free.
Rental Program Requirements
Our management team will inspect your unit to ensure it meets quality standards. Upon inspection, we will advise you if anything needs to be done before it can be added to our rental program. Homeowners who participate in the rental program pay a non-refundable origination fee of $250 to defray ResortQuest's expenses in establishing their vacation home in ResortQuest systems, including but not limited to:
- Registering unit in ResortQuest's property management software
- Local rental permit application process
- Photography and video of unit
- Building unit information, photos and video into ResortQuest's website
- Initial inventory inspection (excluding inventory necessary to make unit rental ready)
- Initial maintenance inspection (excluding services necessary to make unit rental ready)
- Initial housekeeping set up
The term of the agreement will start on the date it is signed by the homeowner (or last signed by any homeowner, known as the "effective date") and will continue until terminated by either party on thirty (30) days' prior written notice. The contract will automatically renew each year on the effective date for a term of one additional year, unless written notice to terminate the contract is delivered by U.S. certified mail to either party at least thirty (30) days prior to the annual renewal date. Following a notice of termination, ResortQuest will stop accepting rental reservations for the unit for any dates occurring after the date specified in the notice.
Statements are provided on a monthly basis.
Our Park City office is open year-round, though our hours vary depending on the season. We are open 8:00am - 8:00pm daily during the winter, and Monday - Friday, 9:00am - 5:00pm during the summer. Our Deer Valley® Resort office is open during the winter only, from 9:00am - 5:00pm daily. In the event that an owner or guest has not checked in before the desk closes for the day, secure entry codes for the after hours lockbox are provided with each guest's check-in material. We have staff on-call 24 hours a day, seven days a week, and they are available to assist should something come up with an after hours check-in, as well as any other issue which may arise.
Owners are responsible for the final cleaning fees for owner and guest-of-owner stays, and for periodic deep cleaning, cleaning of flooring, upholstery and specialty linens, etc. Owners will receive three complimentary departure cleans annually, which will be reflected in the first three owner or owner-guest stays each year. After each guest departs, Resortquest will perform a full clean of the unit, including full replacement of linens, towels, paper products and amenity items. Additional housekeeping services are available for all owners and guests.
ResortQuest Park City’s reservations office is open from 9:00am to 5:00pm, five days a week, year-round, with extended hours during the peak booking season. Our well-trained staff prides itself on its professional handling of inquiries and, as important, its personal concern in dealing with owner reservations and requests for information. After hours calls are handled by the ResortQuest Call Center, which can assist potential guests with reservation questions as well as contact on-call staff in case of emergencies, enabling us to help guests 24 hours a day.
While all ResortQuest team members are able to answer your questions, you will be assigned a dedicated Homeowner Representative as your main point of contact, and you will be able to reach them directly.
Homeowners who participate in ResortQuest's vacation rental program are able to access a password-protected area of WyndhamVacationRentals.com, known as OwnerNet. OwnerNet is an online service that allows you to view your monthly owner statements and future reservations, as well as make reservations for yourself or your guest. Local news and major weather events will be posted periodically, and vary by location.
All property owners participating in the short-term nightly rental program with ResortQuest are eligible to use QuestPerks. QuestPerks offers exclusive benefits for ResortQuest homeowners and their families, and provides extraordinary vacation privileges within the ResortQuest family and significant added-value such as:
- Rental rates will reflect any available discounts minus commissions and fees. Taxes are applicable.
- Stays within same geographic locations as your property are provided at significant discounts based on ResortQuest’s management fees. Please check with your QuestPerks coordinator for rates and conditions.
- Go where you want, when you want – only request is to make your reservations no more than 30 days in advance and stay no longer than 7 days. Please avoid Christmas, New Year’s and other major holiday periods.
- Should your property ever be utilized for a QuestPerks discounted stay, you will receive the same rental return you would have received under the terms of your rental contract.
- Advance reservations assistance for area activities.
To learn more about the rental program, please either email Judy Winterhalter or call her toll-free at 800-897-8161 or directly at 435-658-5655.