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Park City - Frequently Asked Questions

Welcome to Park City, Utah!

When you arrive in Park City be sure to stop by ResortQuest Park City's office to pick up your arrival packet with keys and information about your lodging. We are also able to answer all of your questions about activities and events in the area. Following is a list of Frequently Asked Questions.

  • The best advice we can give you?
  • Is it better to make reservation online or by telephone?
  • How can I cancel my reservation?
  • What is your cancellation policy?
  • What is Vacation Rental Insurance?
  • What are your hours of operation?
  • Where are you located?
  • What time is check-in/check-out?
  • What do we do if we arrive after office hours?
  • Do you offer shuttle service from the Salt Lake Int'l Airport?
  • Can I send luggage or have something shipped ahead of time?
  • Other questions?

The best advice we can give you?

BOOK EARLY! The sooner you make your reservation, the better chances are of getting a unit that matches your preferences.

All of our units are privately owned; each one is appointed differently, with different amenities and bedding.


Is it better to make a reservation online or by telephone?

Making a reservation online takes less time if you are familiar with our locations. We do recommend calling directly if you have special request or you're looking for specific amenities. Additional discounts may be available by booking online; check out our Vacation Specials which are updated regularly.


How can I cancel my reservation?

To cancel reservation you must contact our office and speak with a Reservations Agent. (Note: cancellation fees may apply)


What is your cancellation policy?

All cancellations made 30 days or less (60 days or less for private home and holiday season bookings) prior to arrival are non-refundable. Cancellations made 31 days or more (61 days or more for private home and holiday season bookings) prior to arrival will forfeit 10% of lodging total. There will be no refunds for early departures or late arrivals. All no-shows are non-refundable. To avoid cancellation fees, learn about Vacation Rental Insurance.


What is Vacation Rental Insurance?

The purpose of Vacation Rental Insurance is to provide protection for travelers against the unique risks associated with travel. Many of these risks, such as trip cancellation and interruption, are not generally covered by any other insurance available to travelers. Learn more about the benefits of Vacation Rental Insurance.


What are your hours of operation?

We are open 7 days a week, from 8:00am to 8:00pm during peak season. During the off-season our hours are 9:00am to 5:00pm, Monday through Friday.

If you arrive outside of these hours, there is a late-arrival security box where you can pick up your keys and check-in information.

Peak Season: Mid-November to Mid-April
Off-Season: Mid-April to Mid-November

See our Getting Here page for directions to ResortQuest's Park City check-in office.


Where are you located?

ResortQuest Park City
1245 Deer Valley Drive
Park City, UT 84060

See our Getting Here page for directions to ResortQuest's Park City check-in office.


What time is check-in/check-out?

Check-in time is 4:00 p.m. and check-out time is 10:00 a.m. If you arrive after hours, there is a security box where you can pick up your keys and check-in information.


What do we do if we arrive after office hours?

If you arrive outside of our normal business hours, there is a late night security box where you can pick up your keys and check-in information. The security box is located just off the main ResortQuest entry on the main porch. Once inside the security box, you will find an envelope with your name, keys and driving directions to your lodging facility. To receive instructions and the combination to the box, it is important to contact us by calling 800-401-9913 or by email at parkcityinfo@resortquest.com.


Do you offer shuttle service from the Salt Lake International Airport?

We do not offer shuttle from the airport to our local office, but we can arrange Airport Transfers for your group with a local provider. The airport is conveniently located just 36 miles from Park City.


Can I send luggage or have something shipped ahead a time?

Yes. Please call our office so we can expect your package and have it waiting for you at our front desk. Any deliveries to your unit will incur an additional fee. Be sure to put your name and reservation number on your packages as shown in the examples below.

Shipping by Fed Ex or UPS send to:
ResortQuest Park City
~Your Name or Confirmation Number~
1245 Deer Valley Drive
Park City, UT 84060

Shipping by USPS send to:
ResortQuest Park City
~Your Name or Confirmation Number~
P.O. Box 3808 Park City, UT 84060


Other questions?

If you have questions that are not answered here, please contact us a 1.800.401.9913 or parkcityinfo@resortquest.com.

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Contact Us

Park City Administrative Office:
1245 Deer Valley Drive
Park City, UT 84060
Toll Free:
Local: 435.649.6606

Email: parkcityres@wynvr.com

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Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Price includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Price are based in U.S. dollars (USD), and do not include tax. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount, or coupon. Other restrictions may apply. Offer void where prohibited by law.