Wyndham Vacation Rentals Reservation Terms, Alabama's Gulf Coast

Reservation Policies and Procedures
Please be sure to read all information carefully. If there is a discrepancy, please contact our office immediately, otherwise it will be assumed correct.

 

BEACH HOME RENTALS

Rates are available at nightly, weekly, and monthly levels
•  Summer season: Homes require weekly rentals only Saturday to Saturday
•  Off-season: Most homes require a 4-night minimum
•  Monthly rentals available

 

CONDOMINIUMS

Rates are available at nightly, weekly, and monthly levels
•  Off-season: 3-night minimum with 2-night stays available in some properties with an additional per night service charge
•  Some properties require a full week rental all year
•  Monthly rentals available

 

RESERVATION PRIORITY FOR KAISER REPEAT GUESTS

As a special service to Kaiser’s valued guests, current visitors have the first option to reserve the same property, for the same time next year (many guests have made their beach vacations a family tradition year after year in the same property). Call or stop by the Gulf Shores office during your stay to reserve your vacation next year (offer excludes monthly reservations - restrictions apply - contact Kaiser Realty for details). Please note, the property will be released for general availability at 10:00 a.m. on the day of your departure.

 

FURNISHINGS

All of our properties are privately owned; their décor and furnishings will reflect the owner’s personal taste. You may view detailed photos of our properties at www.WVRal.com. In all of our properties, you will be provided:
•  Bed linens, blankets, and pillows
•  Essential kitchen items
•  Start-up supply of soap and paper products
•  Start-up supply of towels* (don’t forget to bring your beach towels)

* Additional towel packages are available for a nominal fee.

Kaiser Realty wants your stay to be relaxing and enjoyable, so we make every effort to maintain our vacation rental properties in their best possible condition. Any necessary repairs during your stay will be handled as quickly as possible. However, no rent refunds will be made for malfunctions. The Kaiser Realty maintenance staff is available after hours for emergency repairs.

 

PACKAGES

Reservation Professionals can also help you make arrangements for:
•  Romance packages, Vacation packages and Special Occasion gift baskets
•  Golf Packages with advance tee times
•  Additional housekeeping during your stay
•  Wedding and Honeymoon packages

 

RENTAL PAYMENT

•  Kaiser Realty by Wyndham Vacation Rentals accepts U.S. currency, personal checks, traveler’s checks, American Express, MasterCard, Visa, and Discover credit cards
•  When paying advance rent by check, please include the reservation / folio number and mail to Kaiser Realty by Wyndham Vacation Rentals® P.O. Drawer 1018, Gulf Shores, AL 36547
•  Guests are responsible for payment of all nights reserved, regardless of your actual arrival and departure date - no refunds for early departure
•  Lodging tax varies according to property location
•  A non-refundable, nominal reservation processing fee is charged for all reservations (this fee and the advance rent payment are due at the time of making the reservation to avoid cancellation)
•  Advance rent payment is equal to 20% of the gross rental amount
•  Balance on all reservations is due 30 days prior to arrival or at time of booking if reservation is made less than 30 days prior to arrival
•  Prices and tax are subject to change and holiday/special event rates may differ

 

PETS

We love pets too, but they are not allowed in any of our properties. A pet, or any evidence of a pet, found on the premises is cause for eviction and forfeiture of rent.

 

CONFIRMATION INFORMATION

Please contact us immediately if you find a discrepancy, otherwise it will be assumed correct. Please verify:
•  Arrival/departure dates
•  Reserved accommodation property
•  Rental amount due

A property will be assigned to you upon confirmation, but is subject to change before check-in if necessary. We will make every effort to contact you before your arrival should a change in property occur.

 

OCCUPANCY

•  Limited to actual sleeping capacity shown on property description (includes children)
•  For guest comfort, bunk beds and sofa beds are not recommended for adults

No property will be rented to persons other than families, married couples, and adults who are 25 years of age or older. The renter must closely and personally supervise all occupants of a property under the age of 25 years. Single persons under 25 years of age will not be permitted to check-in. Any reservation obtained under false pretense may be subject to loss of rent and/or eviction.

House parties are not allowed. Please contact the Kaiser Realty by Wyndham Vacation Rentals Group Sales Manager for accommodations and rates for large group functions, weddings, or business retreats. It is IMPORTANT TO NOTE that additional city ordinances / restrictions and fees apply. Contact the Group Sales Manager for details to avoid eviction.

Please be advised that some vacation properties are for sale. We will do our best to avoid an intrusion upon your vacation. However, if the need arises to show a property to a prospective buyer during your stay, an appointment will be scheduled with you in advance.

 

PARKING

Here at the beach, parking is limited. Please make travel plans accordingly to avoid any inconvenience at arrival.
•  Condominiums - 1 to 2 vehicle passes per reservation (determined by the condominium Home Owners Association)
•  Some properties offer boat trailer parking and pier facilities, otherwise, boats, trailers, jet skis, and motor homes are not permitted in the complex parking lots
•  Homes - parking space varies, ask our Reservation Professionals for details
•  Motor home/travel trailer hook-up is not allowed as it over occupies the property

 

CANCELLATIONS AND CHANGES

Though you will not ever want to, if you find it necessary to cancel a reservation or change dates, Kaiser Realty by Wyndham Vacation Rentals must be given advance notice in order to receive a refund of the advance rent less a $40 cancellation fee. The $104 reservation processing fee is separate and is not refundable.
•  Condominium Reservations - 30 day advance notice for daily and weekly stays
•  Weekly reservations in summer season cannot be shortened
•  Beach Homes - 30 day advance notice for all seasons
•  Monthly Rentals - 90 day advance notice
•  If less than the minimum notice is given, the required advance payment will be forfeited to the property owner

 

TRAVEL INSURANCE

Kaiser Realty by Wyndham Vacation Rentals® is pleased to offer optional travel insurance by Red Sky Travel Insurance to protect your vacation investment. Please ask your Reservation Professional for details. You can choose to include travel insurance on your reservation up to final payment.

The following link will provide the Red Sky Alabama Individual Travel Protection Policy. https://rsportal.archinsurancesolutions.com/description-of-coverage/1be12056-97d4-e411-850f-005056002a0f.pdf

 

CHECK-IN/CHECK-OUT

•  Check-in begins at 4:00 p.m.
•  Unless otherwise notified your check in location is at the Gulf Shores Office - 1557 Gulf Shores Parkway (¼ mile south of the Intracoastal Bridge on the right)
•  If arrival is after 8:00 p.m., please call ahead for arrival instructions
•  Properties with hard keys will receive two sets of keys at check-in
•  If the guest is locked out of your property after hours, security may charge a $25 re-entry fee
•  In order to uphold housekeeping standards, some properties may need extra cleaning time and check-in may be delayed ~ We appreciate your patience as we prepare your property
•  Check-out is 10:00 a.m. Guest cooperation in adhering to this is appreciated, as housekeeping must have time to prepare the property for the next guest
•  The day prior to check-out (if we have a valid mobile number), guests will receive a notification with check-out instructions; or keys can simply be returned at the drive-up window at the Gulf Shores office
•  Any exceptions to the above mentioned policies must be approved in advance and in writing by Kaiser Realty by Wyndham Vacation Rentals management and presented at check-in.

 

Thank you for choosing Kaiser Realty by Wyndham Vacation Rentals®
We hope you enjoy your stay!