An Update on Coronavirus (COVID-19)
Here's what you need to know.
At Wyndham Vacation Rentals, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever. Please refer to this page to learn more about our updated policies and procedures so you feel 110% supported however you choose to proceed with your upcoming travel plans.
Changing or cancelling an upcoming trip
While our mission is to provide guests with exceptional vacation experiences, we understand that many important factors might affect your decision about where and when you travel. We continue to accept new reservations and many of our markets are now open. We are currently working with guests who may need to make changes to their travel plans. Please reach out to your booking location to discuss your options.
- Reservations made on a third-party site (such as Airbnb or Vrbo) may be subject to that channel’s terms and conditions if they differ from those of Wyndham Vacation Rentals.
Some destinations are under travel advisories
In addition to serving our guests, we represent a network of local communities and homeowners who depend on our consistent and reliable policies. We recognize that the current circumstances have a significant impact on everyone involved. Know that we have taken every step to adopt more flexible policies at this time.
We’re here for you. Our Customer Experience team is prepared to answer your questions and can be reached any time at 1-800-336-4853 or firstname.lastname@example.org. Due to long call wait times, we advise you to email rather than calling if your reservation is more than 30 days away.
Our professional housekeeping
Updated housekeeping standards
Our professional, local cleaning and maintenance teams have deployed enhanced cleaning procedures, in line with World Health Organization (WHO) and Health and Safety Executive (HSE) recommendations, across all of our regions, offices, and homes.
Use of bleach
We are leveraging expanded cleaning measures, including sanitizing high-touch surfaces and introducing bleach-based cleaning solution, bleach-based wipes, and hand sanitizer to our housekeeping supplies where available. We are doing our best to keep everything in stock, as supplies are fluctuating globally.
Here for you
Our thoughts are with you during this time, and we want to do our best to support you. We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.